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#Job openings- Sr. Quality Evaluator

 



Sr. Quality Evaluator

Location - Chandivali

Job description- High quality on all quality parameters.


Audit interactions on Product/process, Communication and soft skills parameters.


Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion.


Data analysis and creating designated reports and presentations.


Participate in calibrations to ensure consistent scoring & feedback delivery approach.


Communicate to heighten awareness and focus on importance of positive customer experience.


Make recommendations and drive improvement.


Reduce the learning curve and help enhance product/process knowledge of new team members.


Ensure that internal policies, procedures, and compliance regulations are being followed.


Customer/Client Interactions


Leverage process knowledge to proactively identify areas of concern & highlight to the change Team.


Prepare TNA, publish and execute for 100% closure.


Real Time Support (Production/Live Support) on the floor as per the business requirement  


Title


Sr. Quality Evaluator (CL 10)


Location


Chandivali


Requirement


Excellent communication skills required (B29)


Should have knowledge on 7 QC tools


Proficiency in Ms-Office (Excel, Word, PowerPoint)


Candidates should be flexible to work on week offs if required


Education


Graduate with minimum 1+ years of experience as Quality Analyst on papers (International BPO voice process only)


Should have experience in call auditing, transactional quality, call monitoring.


Hands on experience in MS-Office; preferably in MS-Excel and Power Point


Shift timings

24x7


Interested eligible candidates share Cv on -

herbhagwan.mehta@rediffmail.com

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