Skip to main content

#Job openings- Sr. Quality Evaluator

 



Sr. Quality Evaluator

Location - Chandivali

Job description- High quality on all quality parameters.


Audit interactions on Product/process, Communication and soft skills parameters.


Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion.


Data analysis and creating designated reports and presentations.


Participate in calibrations to ensure consistent scoring & feedback delivery approach.


Communicate to heighten awareness and focus on importance of positive customer experience.


Make recommendations and drive improvement.


Reduce the learning curve and help enhance product/process knowledge of new team members.


Ensure that internal policies, procedures, and compliance regulations are being followed.


Customer/Client Interactions


Leverage process knowledge to proactively identify areas of concern & highlight to the change Team.


Prepare TNA, publish and execute for 100% closure.


Real Time Support (Production/Live Support) on the floor as per the business requirement  


Title


Sr. Quality Evaluator (CL 10)


Location


Chandivali


Requirement


Excellent communication skills required (B29)


Should have knowledge on 7 QC tools


Proficiency in Ms-Office (Excel, Word, PowerPoint)


Candidates should be flexible to work on week offs if required


Education


Graduate with minimum 1+ years of experience as Quality Analyst on papers (International BPO voice process only)


Should have experience in call auditing, transactional quality, call monitoring.


Hands on experience in MS-Office; preferably in MS-Excel and Power Point


Shift timings

24x7


Interested eligible candidates share Cv on -

herbhagwan.mehta@rediffmail.com

Labels:

Comments

Post a Comment

Popular posts from this blog

Urgent requirement of Quality Person

 Urgent requirement:-   Position- Quality  candidates Location - Ahmadabad Salary - 25k to 30 k Exp.   2 to 3 years Qualifications:- BTech M/E   Candidates should be knowledge for automobiles &  FMCG company Interested candidates apply nainaukriindia@gmail.com Call WhatsApp 7988873813,9315573545 Registration on job portal www.Nainaukri.com
Post a Comment
Read more

PF Contribution during Lockdown

Gazette Notification in respect of EPF contribution of private sector employers and employees from the current mandated 12% to 10% for next 3 months, May, June and July 2020. ============================= Government has *reduced statutory EPF contribution of private sector employers and employees from the current mandated 12% to 10% for next 3 months*, in an attempt to provide relief against coronavirus. The *EPF cut will be applicable only for the month of May, June and July 2020 PF Distribution for next 3 months with reduced rate of contribution *A/c No. 01 PF Contribution* 11.67% (Employee 10% + Employer 1.67%) *A/c No. 10 Pension Contribution* 8.33% *A/c No. 02 PF Admin Charges* 0.5% *A/c No. 21 EDLI Contribution* 0.5% *Total* 21%
Post a Comment
Read more

Payment of wages during lockdown

Payment of wages during lockdown no more mandatory, govt withdraws order New Delhi: Companies which are closed, and where the workers are not working during the current lockdown are no more required mandatorily to pay wages to their employees. The home ministry guidelines for lockdown 4.0 have nullified a March 29 order that has asked employers to pay wages to employees irrespective of their presence in the workspace. The move will be a major relief for employers who have been demanding that either the government offer them a wage stimulus or not mandate payment of wages due to the lockdown as their businesses are hit. Since, the financial stimulus package announced by the centre did not offer a wage stimulus this will be seen a key development for industries, and comes as some employers have challenged the constitutionality of that 29 March directive. Last week, the Supreme Court had asked government not to take any coercive measure action against companies who are not paying wage...
Post a Comment
Read more