Sr. Quality Evaluator
Location - Chandivali
Job description- High quality on all quality parameters.
Audit interactions on Product/process, Communication and soft skills parameters.
Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion.
Data analysis and creating designated reports and presentations.
Participate in calibrations to ensure consistent scoring & feedback delivery approach.
Communicate to heighten awareness and focus on importance of positive customer experience.
Make recommendations and drive improvement.
Reduce the learning curve and help enhance product/process knowledge of new team members.
Ensure that internal policies, procedures, and compliance regulations are being followed.
Customer/Client Interactions
Leverage process knowledge to proactively identify areas of concern & highlight to the change Team.
Prepare TNA, publish and execute for 100% closure.
Real Time Support (Production/Live Support) on the floor as per the business requirement
Title
Sr. Quality Evaluator (CL 10)
Location
Chandivali
Requirement
Excellent communication skills required (B29)
Should have knowledge on 7 QC tools
Proficiency in Ms-Office (Excel, Word, PowerPoint)
Candidates should be flexible to work on week offs if required
Education
Graduate with minimum 1+ years of experience as Quality Analyst on papers (International BPO voice process only)
Should have experience in call auditing, transactional quality, call monitoring.
Hands on experience in MS-Office; preferably in MS-Excel and Power Point
Shift timings
24x7
Interested eligible candidates share Cv on -
herbhagwan.mehta@rediffmail.com
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